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Fresh milk should always be kept at 4°C. It is a very sensitive product and once the cold-chain is broken at any point in time, it turns sour and/or curdled.


However, please do not despair if you find the milk sour and/or curdled upon opening the bottle for the first time.


You can always write to us at And kindly provide us with details such as:

  • Proof of Purchase/Receipts, if possible
  • Product description (e.g. Full Cream, 1 litre milk and bottle expiry date)
  • Location of where you purchased the product (e.g. Aeon, 1 Utama)
  • Your full bank account details (full name, name of bank and account number)


Once we bank in the refund, we will inform you by email. However, please bear with us as we normally process refunds, if any, on the 15th of every month.




Our Library Sample Practice

We keep samples in the factory laboratory for every batch of milk we produce. The samples are kept for at least 21 days.


Our laboratory assistants test the samples every day to check for product stability. The library samples are kept in an ideal condition whereby they are stored at 4°C and the cold-chain is never broken. This will enable us to check and compare our product stability whenever customers provide feedback.



Head Office: A-3-07, Block A Merchant Square

No 1, Jalan Tropicana Selatan 1, PJU 3, 47410 Petaling Jaya

Selangor, Malaysia.

T +60 (03) 7885 0800   F +60 (03) 7885 0803


Factory: No. 29 & 31, Jalan Kesidang 1, RCI Park

Kawasan Industri Sg. Choh, Sg. Choh, 48200 Serendah

Selangor, Malaysia

T +60 (03) 6099 2872   F +60 (03) 6099 2873